How we protect your data.

Appointee collects information to provide, improve, and secure our appointment management services. This includes:

• Account Information: Name, email address, business name, phone number, and secure authentication credentials.
• Business Profile Data: Business hours, service offerings, physical location, and staff details you choose to provide.
• Client Information: Data you input regarding your clients (names, contact info, appointment history, notes). You act as the Data Controller for this information, and Appointee acts as the Data Processor.
• Technical Data: Device identifiers, IP addresses, app version, and operating system details.

We strictly use your data to deliver the Appointee service. We do not sell your personal data. We use it to:

• Facilitate appointment scheduling, reminders, and follow-ups.
• Authenticate your access and secure your account.
• Process subscription payments (via secure third-party processors).
• Send essential service updates and customer support communications.

We use cookies and similar tracking technologies on our website to ensure basic functionality, remember your preferences, and understand how visitors interact with our platform.

We also utilize aggregated, anonymized analytics within our applications to monitor performance, identify bugs, and improve user experience. You can manage cookie preferences through your browser settings.

We share information with trusted third-party service providers only when necessary to operate our business. These include:

• Cloud Infrastructure: For secure database hosting and server operations.
• Communication APIs: Services like WhatsApp API or SMS gateways to dispatch automated reminders on your behalf.
• Payment Processors: To handle subscription billing securely.

All third-party processors are bound by strict data processing agreements ensuring GDPR compliance.

When you download the Appointee app via Google Play, certain data is collected according to the Google Privacy Policy.

Appointee may request specific device permissions (e.g., Notifications, Camera for QR scanning, Contacts if you choose to import them). These permissions are strictly used to execute core app features and are never accessed maliciously or shared.

We retain your personal data and the client data you process only for as long as your account is active, or as needed to provide you the services.

If you choose to delete your account, we will systematically delete or anonymize your data from our active databases within 30 days, subject to any legal obligations requiring extended retention (e.g., financial transaction records).

Regardless of where you live, we offer the following rights to all Appointee users:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct inaccurate or incomplete information.
• Erasure ("Right to be Forgotten"): Request the deletion of your account and associated data.
• Portability: Export your data in a structured, commonly used format.
• Objection: Object to our processing of your data for specific purposes (like direct marketing).

To exercise these rights, please contact our support team.

We employ enterprise-grade security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes TLS encryption for data in transit, encrypted databases at rest, and strict access controls for our internal engineering team.

Appointee is a globally accessible service. Your data may be transferred to, and processed in, countries other than the country in which you are resident. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to guarantee your data receives a level of protection consistent with the GDPR.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our Data Protection Officer (DPO) and support team.

Contact us via our Secure Form →